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Paxos Crypto Brokerage Portal
  1. Paxos Crypto Brokerage
  2. Support & Troubleshooting
  3. Knowledge Base

Knowledge Base

Find answers to commonly asked questions, and helpful how-to guides.

  • How to deposit and withdraw Ropsten ETH (rETH) into your Paxos Sandbox account
  • How to Deposit and Withdraw testnet BTC into your Paxos Sandbox Account
  • Troubleshooting Paxos SFTP connection
  • Reconciliation Reporting Sample Files
  • Request Signing Quickstart
  • How to Use Request Signing
  • FIX - Sequence Number Reset Policy
  • How to Send PII Documents Securely to Paxos
  • Reconciliation Reporting Data Dictionary
  • FAQ: Reconciliation Reporting
  • How to generate SSH private/public keys.
  • FAQ: What are your rate limits?
  • FAQ: Markets & Orders
  • FAQ: Why didn't my order completely fill?
  • FAQ: What happens when a wire withdrawal is reversed?
  • FAQ: Why am I getting a 404 error when retrieving an order over 30 days old?
  • FAQ: Why am I receiving a 429 response from Paxos's API?
  • Paxos WebSocket Documentation V2 Streaming Market Data and Execution Data

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