How to Send PII Documents Securely to Paxos


In order to provide services, on occasion Paxos may require that users provide us with sensitive information or documents containing personally identifiable information. This may include government IDs, Tax Identification Numbers, billing information, or banking information. Paxos utilizes Sendsafely to securely transfer and store sensitive data.


How it Works

When an attachment is sent via a new ticket or comment on, the attachment is uploaded directly to Sendsafely. Both Paxos agents and customers will receive a direct link to the file in the body of the ticket or comment.


Please note: Sensitive data should only be uploaded using or a secure link provided by Paxos. We strongly recommend not sending sensitive data over email.



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