FAQ: What happens when a wire withdrawal is reversed?


What happens if a wire withdrawal is reversed?


Whenever a crypto brokerage customer creates a wire withdrawal, whether on behalf of themselves or a third party, there's a possibility of an error. In a case where the receiving institution rejects a wire withdrawal:

  • The Activity record in the API will show a status of COMPLETED.
  • The wire amount, less any fees charged by the receiving institution, will be credited back to the originating profile. Paxos does not charge an additional fee for wire rejections.
  • A member of our Technical Support or Ops teams will reach out to you with details about the rejection so you can reconcile your records and correct the withdrawal details.
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